The IA/UX Meetup hosts Misty Weaver and James Sweeney for a talk on empathy for the (internal) user.
In order to build experiences for external audiences, first we need to serve the people inside the organization who make the content, information, and experience happen. Systems, workflow, and process need to actually work and we need to genuinely care about the people who use the system we design.
One way to think about editorial strategy is how to help people deliver content/experiences in a system on a schedule. Misty and James will share examples of how they do this from UX and content strategy projects.
$10