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Design-thinking Workshop: Designing Integrated Patient Experiences

  • Cornish College of the Arts 1000 Lenora St Seattle, WA 98121 USA (map)

As part of this year's Seattle Design Festival: Design in Health, we will have a day of design-thinking workshops.  The design leaders at Factor have developed a hands-on workshop that draws inspiration from the festival's theme of health while teaching practical methodologies that are valuable to any design challenge, health or otherwise.

Cost $20 regular / $10 student

Register at Brown Paper Tickets

The workshop

Design integrated experiences for patients of healthcare providers that improve outcomes for all. At this workshop, you’ll form teams to work rapidly through design challenges involving a mobile application, provider facilities and staff, kiosks, scheduling, insurance and billing. Before and after the design session, members of the Factor team will share their real-world experiences working with regional providers to solve similar patient experience challenges. The Factor team has conducted similar exercises with students at UW’s MLIS and MCDM programs, as well as participants at the Seattle Interactive Conference and Seattle IA/UX Meetup.

This workshop is for design students and professionals as well as individuals curious about design-thinking and exploration. No experience or preparation is required.

The presenters

Gary Carlson, Principal Consultant at Factor, Gary Carlson helps organizations from small local businesses to Fortune 100 companies boost revenue, customer satisfaction and efficiency via well executed information and knowledge management initiatives. Bringing over 20 years of experience as a taxonomist, consultant, and information strategist to every project, Gary’s current focus is helping companies develop their information infrastructure to deliver business success and satisfy customer goals.

Bram Wessel, Principal Consultant at Factor, is informed by more than two decades of practice in user-centered design and research and passionately believes that technology is not an end in itself but that it should enable natural experiences for actual humans. The broad theme that emerges from user research is that we care about the utility and quality of our experience, not just well-designed user interfaces. Bram is dedicated to “getting technology out of our way.”

Pam Shales, Senior Consultant at Factor, believes that the best designs are ones that leave the user feeling smarter rather than challenged. She has been involved in UX and business strategy development for over 15 years. She has deep expertise as a UX practitioner as well as proven skills in managing large-scale UX teams for Fortune 100 companies.

Sarah Barrett, Experience Designer at Factor, is fascinated by the way people interact with information in the wild and finds a deep personal satisfaction in constructing a well-ordered list. She believes a genuine interest in people and their interests is essential to the practice of information architecture and human-centered design.

This event is in partnership with Puget Sound SIGCHI and the Seattle Design Festival.